“You’re Really Good at This—Have You Ever Thought About Leading a Team?”

That sentence could change your life.

You’re working hard, day in and day out, answering calls, solving problems, and hitting targets. You know the job. You know the customers. You know the system inside out. And deep down, you know you’re capable of more.

But without a qualification, moving up feels like a locked door with no key.

What if we told you the key is one click away?

You Don’t Need a Degree to Start Managing

The Higher Certificate in Contact Centre Management from Tshwane University of Technology is designed for people just like you—smart, hard-working, experienced call centre agents who want to take the next step.

No Matric exemption? No problem.

This fully online, flexible programme gives you the skills and confidence to lead a team, run operations, and make decisions that matter.

All while you keep working.

Imagine This:

Thabo has been working in a Johannesburg call centre for five years. He’s great with customers, always tops the performance board, and trains new hires like a pro. But when a team leader position opened up, he was overlooked—again.

Why? No qualification.

Frustrated but determined, Thabo enrolled in the Higher Certificate in Contact Centre Management online. Within a few months, he was applying what he learned at work. His manager noticed. Six months later, he got the promotion.

He didn’t wait for someone to give him a chance—he created one.

Why This Qualification Works

🟢 100% Online – Study from anywhere, even during your shifts or weekends
🟢 Built for Call Centre Agents – Everything is practical and relevant to your work
🟢 Step into Management – Gain leadership, operations, and team management skills
🟢 No Prior Qualification Needed – Start with only your school-leaving certificate
🟢 Learn While You Work – Apply what you learn in real time

Take Control of Your Future

You’re already putting in the hours. You already know the industry. Now it’s time to get recognised—and rewarded—for your potential.

This is your chance to go from answering calls to leading teams.

Don’t let a lack of qualifications hold you back another year.

Start Your Application Now

📍 Flexible pay-per-module payment structure
📍 Six starts per year – you can apply right now!
📍 Fully online – no travelling to campus

The first step to becoming a manager is saying yes to yourself.

Let’s go.