Want to Earn More in a Call Centre? This Certificate Can Help You Get There

Promotions don’t go to the hardest workers—they go to the most prepared.

You’re reliable. You’ve got the experience. You’ve proven yourself over and over. So why aren’t you moving up?

Because in today’s job market, experience isn’t enough. You need the qualification that proves you’re ready to lead.

That’s where the Higher Certificate in Contact Centre Management from Tshwane University of Technology comes in.

From Agent to Manager: The Pay Jump Is Real

Let’s talk numbers.

💼 Average salary for call centre agents in South Africa: R6,000 – R10,000/month
📈 Average salary for team leaders and managers: R15,000 – R25,000+/month

That’s more than double.

And the higher you go—from team lead to operations manager to centre director—the higher your earning potential.

With just one online qualification, you can open the door to an entirely different income bracket.

Real Growth, Real Careers

The contact centre industry isn’t just a stepping stone. It’s a career path with real upward mobility—if you’ve got the right tools.

The Higher Certificate in Contact Centre Management gives you:

🟢 Leadership and people management skills
🟢 Operations, quality and performance know-how
🟢 Industry-respected credentials
🟢 Confidence to take the lead—and own it

1 Year of Study = 10+ Years of Career Growth

This isn’t a dead-end job. It’s your launchpad.

And the best part? You don’t need to leave your job or take a financial risk to start. It’s 100% online, fully flexible, and designed for people already working in the industry.

What Happens When You Finish?

🎯 You become first in line for promotions
🎯 You get taken seriously by leadership
🎯 You open doors across other departments—HR, QA, training, and more
🎯 You build a future you control

No Degree? No Problem.

All you need is your school-leaving certificate and a drive to grow.

You’ve already come this far. Now it’s time to back yourself with a credential that counts.

Apply Now—Your Future Is Waiting

📍 Online
📍 Flexible
📍 Designed for working agents
📍 Built for growth

Take the next step—and start earning what you’re worth.