Your Boss Wants You to Study—Here’s How to Get Them to Pay for It

You’re not the only one who benefits when you upskill.

You’ve been thinking about it: a qualification that could turn your call centre job into a career. But there’s just one thing stopping you—money.

What if your employer could cover the cost?

They can. And in many cases, they want to.

Why Managers Love Sponsoring This Qualification

The Higher Certificate in Contact Centre Management from Tshwane University of Technology isn’t just good for you—it’s good for the business. Here’s why:

✅ Trained supervisors = better team performance
✅ Less micromanagement = more time for strategy
✅ Happier agents = lower staff turnover
✅ Promoting from within = fewer recruitment costs

You’re already in the company. You’re already performing. You’re the safest investment they can make.

Here’s How to Ask for Sponsorship (And Get a Yes)

Most people never ask. That’s their biggest mistake.

Use this 3-step strategy to approach your manager:

1. Time it right

Ask after a good performance review, team success, or when new roles open up.

2. Make it about the business

Say:

“I found a fully online course that’s made for call centre agents. It’ll help me manage teams, improve performance, and support the business as we grow.”

3. Bring the details

Show them this:

• Programme: Higher Certificate in Contact Centre Management

• Format: 100% online, flexible learning

• Duration: 1 year

• Institution: Accredited, reputable provider via Tshwane University fo Technology

• Bonus: You’ll keep working while studying—no lost time.

But What If They Say No?

Don’t panic. Many agents fund it themselves or start while saving up. The important thing is momentum.

Here’s the good news:

🎓 No up-front payment required to apply
🎓 Flexible payment options available
🎓 Invest now, earn forever

The Opportunity Is Bigger Than You Think

According to industry reports, South Africa’s call centre sector is growing—with thousands of new roles opening every year. And guess what’s in short supply?

Managers.

With this qualification, you become the one they call when it’s time to promote. Not the one left behind.

Take the First Step Now

📍 Ask your manager
📍 Or start the process solo
📍 Application is fully online – no visit to campus needed

Upskill today. Grow tomorrow. Get paid for years to come.

Your future as a team leader, operations manager—or more—starts here.